In cooperation with the U.S. Consumer Product Safety Commission, S.R. Smith is conducting a voluntary recall for the affected heliX pool slides. S.R. Smith has learned that a child can exit the slide before entering the pool, posing a fall hazard that can result in serious injury.
The recall does not require you to remove your slide from the pool deck. S.R. Smith will provide a free Slide Rail Extension Kit that adds height to the lower section of the outer slide wall to prevent users from exiting the slide before entering the pool. To participate in the recall and obtain a free slide rail extension kit, please contact us with your heliX slide serial number. We strongly urge you to participate in the recall.
If you are unable to install the Slide Rail Extension Kit, please contact us and S.R. Smith will locate a service company from our dealer network than can perform the installation at no charge to you. Call (800) 611-4750 or email firstname.lastname@example.org.
Click on the links below to download PDF documents of the customer notification and FAQ documents for the heliX pool slide.
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