Important Information

In cooperation with the U.S. Consumer Product Safety Commission, S.R. Smith is conducting a voluntary recall for the affected heliX pool slides.  S.R. Smith has learned that a child can exit the slide before entering the pool, posing a fall hazard that can result in serious injury.

The recall does not require you to remove your slide from the pool deck.  S.R. Smith will provide a free Slide Rail Extension Kit that adds height to the lower section of the outer slide wall to prevent users from exiting the slide before entering the pool.  To participate in the recall and obtain a free slide rail extension kit, please contact us with your heliX slide serial number.  We strongly urge you to participate in the recall.

If you are unable to install the Slide Rail Extension Kit, please contact us and S.R. Smith will locate a service company from our dealer network than can perform the installation at no charge to you.  Call (800) 611-4750 or email helixslideinfo@srsmith.com.

heliX Slide

Resources

Click on the links below to download PDF documents of the customer notification and FAQ documents for the heliX pool slide.

>> heliX Consumer Letter (pdf)

>> heliX Frequently Asked Questions (pdf)

>> heliX Owner's Manual (pdf)

NOTE: Slide Rail Extension Kit installation instructions coming soon

Stay up-to-date or Order a Slide Rail Extension Kit

To register for ongoing email updates about the heliX Slide or to order a free Slide Rail Extension Kit, click the button below.

Video Coming Soon

A video showing how to install the Slide Rail Extension Kit is coming soon and will be available here. Subscribe to email updates on this page to be notified.

Stay up-to-date and Order Slide Rail Extension Kit

To register for ongoing email updates about the heliX slide or order a free Slide Rail Extension Kit, click the button to the right.